Frequently Asked Questions (FAQ)

Mzansi Gadgets – Your Trusted Tech & Accessories Store

🚚 Shipping & Delivery

Q: How long does delivery take?
A: For orders within South Africa, delivery usually takes 2–5 working days depending on your location.

Q: Do you deliver nationwide?
A: Yes, we deliver to all provinces and major cities across South Africa.

Q: How much is the delivery fee?
A: Delivery fees are calculated at checkout. We often run free delivery promotions for orders over a certain amount.

Q: Do you offer same-day delivery?
A: In select cities, yes. Contact us to confirm before placing your order.

💳 Orders & Payments

Q: What payment methods do you accept?
A: Debit/Credit Cards (Visa, Mastercard), Instant EFT, Capitec Pay and more.

Q: Is it safe to shop on your site?
A: Absolutely. Our site uses SSL security and trusted payment gateways.

Q: How do I know if my order was successful?
A: You’ll receive an email confirmation and a tracking link after shipping.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days for defective items. Contact us before sending anything back.

Q: Can I exchange a product?
A: Yes, within 7 days if unused and in original condition. Shipping may apply.

Q: How do I request a return or exchange?
A: Email us at support@mzanzigadgets.co.za or Contact Us Via Live Chat.

📱 Products & Stock

Q: Are your products in stock?
A: Yes, items marked "In Stock" are ready to ship.

Q: Do you sell original products?
A: Yes, we supply quality, original items from trusted suppliers.

Q: Can I pre-order items?
A: Contact us to check availability or place a pre-order.

📞 Customer Support

Q: How can I contact you?
A: Reach us by:Live Chat
Email: support@mzanzigadgets.co.za

Q: What are your support hours?
A: Monday to Friday, 9AM – 6PM. For urgent help, use WhatsApp.

🛍️ Bulk Orders / Resellers

Q: Can I buy in bulk or become a reseller?
A: Yes! We offer reseller discounts. Contact us directly to discuss.